Response Guarantee

We are delighted to introduce our response guarantee to all of our customers. We guarantee that an engineer will have been booked to resolve your problem within 2 hours of you contacting us.

We are so confident of our service that we will give you £25 in high street vouchers if this is not the case.

Our Price Promise

We promise that the price of your protection will not rise as a result of you making a claim. We do not want you to receive any unwanted surprises when it is time to renew.

You will continue to receive the same fantastic service at our best price every year.

Recommend a Friend

Reactive Insurance is delighted to introduce our "recommend a friend" offer to all our customers.

Simply tell your friends about our excellent insurance cover, and if they join us, we will give you £25 in high street vouchers. There is no limit to the number of recommendations you can make, so tell your friends and enjoy our service. To find out more talk to our Customer Care Team on our freephone help line.

Buy With Confidence

We are proud to be members of the "Buy With Confidence Scheme" run by Local Authority Trading Standards Services.

Trading Standards Approved
Trading Standards Approved

In response to concerns about ‘rogue traders’ which are often highlighted in the media, a partnership of Local Authority Trading Standards Services have taken a ground-breaking step by putting together the Buy With Confidence Scheme. The scheme provides consumers with a list of local businesses which have given their commitment to trading fairly. Every business listed has undergone a series of detailed checks before being approved as a member of the scheme.

Buy With Confidence is the largest scheme of its kind nationally and continues to expand its geographical coverage. A number of Trading Standards Services have joined recently and you can check whether your local area is participating by checking our map.

Buy With Confidence is run through the co-operation of a number of Trading Standards Services. We consider that Trading Standards has the right expertise and motivation to offer a scheme which offers genuine benefits to consumers and businesses. Accordingly, the Buy With Confidence scheme is administered by local authority Trading Standards Services directly, and is not outsourced.

In order to become a Buy With Confidence member, a business must first apply or be recommended to join the scheme and must then pass a set of tailored background checks. Membership of the scheme is not given lightly – amongst other checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme’s code of conduct, which requires them to follow the letter and spirit of the law. Criminal records basic disclosure may also be required in some circumstances.

Only if all the scheme requirements are met, will a business be granted membership, and their conduct will continue to be monitored thereafter. We cannot promise that Buy With Confidence members’ work will be perfect every time, but you can expect any problems to be dealt with fairly by the business, and you can turn to Trading Standards for advice in the event of an unresolved issue.

All prospective members are thoroughly vetted by Trading Standards staff before being invited to join the scheme. The performance of members of the scheme is continuously monitored via the Citizen’s Advice Consumer Service and through customer feedback submitted directly to us. In the unlikely event that concerns are raised about a member we take appropriate action and if necessary will remove them from the scheme.

Find out more

Our Insurance Offers

We always offer great prices and service, but right now we are offering some amazing extra discounts for new customers.

Home emergency premier cover

Home Emergency Premier

Mains gas boiler, central heating and home emergency cover. With boiler service, unlimited call-outs and no excess fees

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Boiler and Central Heating Insurance

Home Heating Plus

Dedicated mains gas boiler and central heating insurance. With boiler service, unlimited call-outs and no excess fees

Learn More
Ultimate Appliance Insurance Cover

Ultimate Appliance Insurance

Choose Ultimate Appliance insurance to protect all your important appliances

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Satellite System Cover

Satellite System Insurance

Our satellite system cover offers a great service at a great price

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Home emergency premier indurance cover for landlords

Home Emergency Premier for Landlords

Mains gas boiler, central heating and home emergency cover. With boiler service, gas safety checks and record plus unlimited call-outs and no excess fees

Learn More
Boiler and Central Heating Insurance cover for landlords

Home Heating Plus for Landlords

Dedicated mains gas boiler and central heating insurance. With boiler service, gas safety checks and record plus unlimited call-outs and no excess fees

Learn More

Your Privacy

Reactive Insurance Solutions Ltd. Privacy Policy. Updated 6th February 2017

We collect certain information about you to enable us to do business with you, and to improve service to you on our website. We reserve the right to change our policy in the future, and the most current version will always be posted at http://www.reactiveinsurance.co.uk/information/#privacy.

Information we collect and why we collect it: Your name, phone number, address, and email address (Personal Information) are collected when you register with us. By registering with us, you consent to the use of your Personal Information as indicated in this policy.

We collect information about the use of our website. We analyze this data to determine what is of interest to our customers, and thereby improve our service.

Emails from Reactive Insurance: At the time of registration, we ask you for your email address so we can notify you of special offers. Some of these special offers can only be taken advantage of through the email you receive.

If at any time you find that you are receiving any email from us that you do not want, please log into your account and disable the email options or click the unsubscribe link at the bottom of the email you received from us. Then you should no longer receive any emails of that type from us.

Sharing of Information: Reactive Insurance may disclose the Personal Information described above to companies in our corporate group; service providers such as retailers, online and offline advertisers, and companies who help market our products; carefully selected business partners; and others, such as non-profit organizations, and third parties when you direct us to share information about you.

We reserve the right to change this policy in the future. If you ever have any concerns about what our current policy is, you can always go to www.reactiveinsurance.co.uk/information/#privacy to see the latest version.

Security of our Data: When you submit an order to Reactive Insurance, you may do so over a secure connection.

We take reasonable precautions to keep the information disclosed to us secure, however, we are not responsible for any breach of security or for any actions of any third party that received the information.

Cookies: We use 'cookies' on our site. Visit our cookies policy to find out more and manage cookies.

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

We use cookies on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.

Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site. You can use Google Analytics' opt-outs feature for the web by clicking here.

Copyright 2017 Reactive Insurance Solutions Ltd. All rights reserved.

Privacy Policy.

About Cookies

Our website uses cookies.

You consent to our use of cookies in accordance with the terms of this policy. Cookies consist of small files that are sent by web servers to web browsers. These may then be returned to the server every time the browser requests a further page. Cookies can be used by web servers to identity and track users as they browse pages on a website and to identify returning users.

Cookies may be either persistent or session-based. A persistent cookie is a text file sent by a web server to a web browser, which will be stored and remain valid until its expiry date (unless deleted by the user). A session cookie will expire when the web browser is closed.

Cookies on this website

We use both session and persistent cookies on this website.

How we use cookies

Cookies do not contain information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use cookies for the following purposes:

- to recognise your computer when you visit our website;
- to track you as you navigate our website;
- to analyse the use of our website;
- to personalise our website for you.

When you use our website, you may be sent third party cookies.

We analyse the use of this website using Google Analytics. Google Analytics generates information about our website using cookies, stored on users' computers. Google stores this information and uses it to create reports about the use of the website. Google's privacy policy can be found at: here.

You can use Google Analytics' opt-outs feature for the web by clicking here.

Blocking cookies

Almost all browsers allow you to block cookies. Doing so will, however, have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use all of the features of this website.

Deleting cookies

You can delete cookies stored on your computer. The method of doing this will depend upon your web browser.

Policy version 1 valid from 10th December 2013