reasons to choose our cover
We are passionate about ensuring our customers get the service they deserve. We are dedicated to helping you feel in control of breakdown and emergency situations in your home.
We are delighted to introduce our response guarantee to all of our customers. We guarantee that an engineer will have been booked to resolve your problem within 2 hours of you contacting us.
We are so confident of our service that we will give you £25 in high street vouchers if this is not the case.
We promise that the price of your protection will not rise as a result of you making a claim. We do not want you to receive any unwanted surprises when it is time to renew.
You will continue to receive the same fantastic service at our best price every year.
Reactive Insurance is delighted to introduce our "recommend a friend" offer to all our customers.
Simply tell your friends about our excellent insurance cover, and if they join us, we will give you £25 in high street vouchers. There is no limit to the number of recommendations you can make, so tell your friends and enjoy our service. To find out more talk to our Customer Care Team on our freephone help line.
We are proud to be members of the "Buy With Confidence Scheme" run by Local Authority Trading Standards Services.
In response to concerns about ‘rogue traders’ which are often highlighted in the media, a partnership of Local Authority Trading Standards Services have taken a ground-breaking step by putting together the Buy With Confidence Scheme. The scheme provides consumers with a list of local businesses which have given their commitment to trading fairly. Every business listed has undergone a series of detailed checks before being approved as a member of the scheme.
Buy With Confidence is the largest scheme of its kind nationally and continues to expand its geographical coverage. A number of Trading Standards Services have joined recently and you can check whether your local area is participating by checking our map.
Buy With Confidence is run through the co-operation of a number of Trading Standards Services. We consider that Trading Standards has the right expertise and motivation to offer a scheme which offers genuine benefits to consumers and businesses. Accordingly, the Buy With Confidence scheme is administered by local authority Trading Standards Services directly, and is not outsourced.
In order to become a Buy With Confidence member, a business must first apply or be recommended to join the scheme and must then pass a set of tailored background checks. Membership of the scheme is not given lightly – amongst other checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme’s code of conduct, which requires them to follow the letter and spirit of the law. Criminal records basic disclosure may also be required in some circumstances.
Only if all the scheme requirements are met, will a business be granted membership, and their conduct will continue to be monitored thereafter. We cannot promise that Buy With Confidence members’ work will be perfect every time, but you can expect any problems to be dealt with fairly by the business, and you can turn to Trading Standards for advice in the event of an unresolved issue.
All prospective members are thoroughly vetted by Trading Standards staff before being invited to join the scheme. The performance of members of the scheme is continuously monitored via the Citizen’s Advice Consumer Service and through customer feedback submitted directly to us. In the unlikely event that concerns are raised about a member we take appropriate action and if necessary will remove them from the scheme.
We always offer great prices and service, but right now we are offering some amazing extra discounts for new customers.
Mains gas boiler, central heating and home emergency insurance cover. Including annual boiler service, unlimited call-outs and no excess or call-out feesLearn More
Covers your property, mains gas boiler and central heating system in case of emergency breakdowns. Plus it includes an annual mains gas boiler service and Gas Safety Record.Learn More
Updated 24th May 2018
What Information we collect about you: When you contact us for an insurance quotation we collect the relevant information needed by an insurer to calculate the premium and understand your insurance needs. We collect this information during our meetings and /or telephone conversations with you and through the completion of proposal forms and fact finds.
How your information will be used: The information we collect will be passed to insurers to enable them to calculate a competitive insurance quotation to meet your requirements. In order to obtain the most competitive cover it may be necessary to pass your information to other insurance intermediaries who are authorised and regulated by the Financial Conduct Authority.
Information provided by you may be put onto a register of claims and shared with other insurers to prevent fraudulent claims.
Should you wish to pay your premium by instalments we may pass your information to a premium finance provider however, this will not be done without discussing payment options with you first.
We may share your information with and obtain information about you from credit reference agencies. If you require information about the credit reference agency we have received information from please do not hesitate to contact us. Please note that any searches undertaken prior to you proceeding with your application will be soft searches and will not affect your credit rating.
We will retain any information we have collected about you for up to 6 years after our professional relationship has terminated however, data held electronically may be retained for longer.
Your rights of access to your data: You have a right to obtain a copy of the personal information that we hold about you. If you believe that any information held is incorrect or incomplete, you should contact us. Any information that is found to be incorrect or incomplete will be amended promptly.
You also have a right to "be forgotten", this means you can ask for the information which we hold about you to be deleted from our records but this will mean that we will be unable to continue to handle your insurance arrangements.
Emails from Reactive Insurance: At the time of registration, we ask you for your email address so we can notify you of special offers. Some of these special offers can only be taken advantage of through the email you receive.
If at any time you find that you are receiving any email from us that you do not want, please contact us. Then you should no longer receive any emails of that type from us.
We reserve the right to change this policy in the future. If you ever have any concerns about what our current policy is, you can always go to www.reactiveinsurance.co.uk/information/#privacy to see the latest version.
Security of our Data: When you submit an order to Reactive Insurance, you may do so over a secure connection.
We take reasonable precautions to keep the information disclosed to us secure, however, we are not responsible for any breach of security or for any actions of any third party that received the information.
Cookies: We use 'cookies' on our site. Visit our cookies policy to find out more and manage cookies.
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site. You can use Google Analytics' opt-outs feature for the web by clicking here.
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